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Prime Computer Benelux BV (1983-1985)

Organisation

American manufacturer of super-minicomputers, Benelux Headquarters

Proceedings

Raimond Nicodem has been working in the field of customer support within Field Engineering as a consultant. As the first point of contact for clients Raimond gave advice regarding software installations and optimization of business systems, as well as the (re) organisation of systems.

Design and development service processes and systems

After an internal reflection and analysis on its own initiative, Raimond has designed, developed and implemented a whole new fault-handling and client management system designed, developed and built. This led to an extraordinary improvement in both the internal organisation and the field.

Interest International Subsidiaries of the organisation

With the successful development and implementation of service processes and systems in the organisation, a growing interest from foreign subsidiaries of the organisation was created. Initially this interest came from Denmark and Sweden; shortly after Canada was also in the picture, where Raimond was at the forefront of the design of a large logistics and service system. The U.S. parent company took over the service processes and developed it further for the U.S. market.